Privacy Policy
Last updated: 15 December 2025
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ThriveGuild Pty Ltd (“ThriveGuild”, “we”, “us”, “our”) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
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This Privacy Policy explains how we collect, hold, use, disclose and protect personal information, and how you can access or correct your information or make a complaint.
1. Scope of this Policy
This Privacy Policy applies to personal information collected by ThriveGuild through:
- our website
- online contact or enquiry forms
- email or phone communications
- newsletters or updates (where subscribed)
- general business operations
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It does not apply to third-party websites or platforms that we may link to.
2. What Personal Information We Collect
The types of personal information we may collect include:
a) Contact and identity information
- name
- email address
- phone number
- any other information you voluntarily provide when contacting us
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b) Enquiry and communication information
- details of your enquiry
correspondence between you and ThriveGuild
c) When you visit our website, we may automatically collect:
- IP address
- browser type and device information
pages visited and time spent
referral sources
This information is collected via analytics tools and cookies (see Section 8).
Important: ThriveGuild does not collect health information, NDIS intake data, disability information, or online payment details through its website.
3. How We Collect Personal Information
We collect personal information when you:
- submit a contact or enquiry form
- email or phone us
- subscribe to updates (if offered)
- browse our website
We collect information only where it is reasonably necessary for our business functions.
4. Why We Collect and Use Personal Information
We collect, hold and use personal information to:
- respond to enquiries and communicate with you
- provide information about our services and initiatives
- manage business operations and administration
- improve our website and user experience
- meet legal and regulatory obligations
We do not sell personal information or use it for unrelated purposes.
5. Disclosure of Personal Information
We may disclose personal information only where reasonably necessary, including to:
- IT and website service providers (such as hosting and analytics providers)
- professional advisers (e.g. legal or accounting services)
- regulators or authorities where required or authorised by law
We do not disclose personal information for marketing by third parties.
6. Overseas Disclosure
Some service providers we use (including website platforms and analytics services) may store or process data outside Australia.
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Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in a manner consistent with Australian privacy laws, unless an exception under the Privacy Act applies.
7. Direct Marketing
We may contact you with updates about ThriveGuild only if:
- you have requested information, or
- you have opted in to receive communications.
You can opt out at any time by contacting us or using an unsubscribe option where provided.
8. Cookies and Analytics
Our website uses cookies and analytics tools, including Google Analytics, to:
- understand how visitors use our website
- improve content, functionality, and performance
- monitor website traffic and trends
Our website is built and hosted using platforms such as Squarespace and Wix, which may also place cookies as part of their standard functionality.
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You can control or disable cookies through your browser settings. Disabling cookies may affect website functionality.
9. Storage and Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
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These steps may include:
- secure hosting environments
- restricted access to information
- password and access controls
- reasonable administrative and technical safeguards
No system is completely secure, but we actively work to maintain appropriate protections.
10. Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations. When information is no longer required, we take reasonable steps to delete or de-identify it.
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11. Accessing and Correcting Your Information
You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete or out of date.
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Requests can be made using the contact details below. We may need to verify your identity before responding. In some cases, access may be refused where permitted by law.
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12. Complaints
If you believe we have breached your privacy, you may contact us with details of your complaint. We will investigate and respond within a reasonable timeframe.
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If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
13. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website with the updated date.
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14. Contact Details
ThriveGuild Pty Ltd
Email: zack@thriveguildptyltd.com