Refund Policy
Last updated: 15 December 2025
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ThriveGuild Pty Ltd (“ThriveGuild”, “we”, “us”, “our”) is committed to fair and transparent dealings with all clients and customers, in accordance with the Australian Consumer Law (ACL).
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This Refund Policy explains how refunds, cancellations, and remedies are handled in relation to ThriveGuild services.
1. No Online Purchases
ThriveGuild does not currently sell products or accept payments through its website.
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Any services offered by ThriveGuild are discussed, agreed upon, and arranged offline (for example, via email or direct communication).
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This Refund Policy applies to services provided under such arrangements.
2. Consumer Guarantees
Under the Australian Consumer Law, consumers have rights that cannot be excluded.
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You are entitled to a remedy if services:
- are not provided with due care and skill
- are not fit for their intended purpose
- do not match agreed descriptions
- are not delivered within a reasonable time (where no time is specified)
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Where a failure is major, you may be entitled to:
- a refund, or
- cancellation of the service, or
- compensation for reasonably foreseeable loss or damage
Where a failure is minor, we will take reasonable steps to rectify the issue.
3. Change of Mind
ThriveGuild does not offer refunds for change of mind.
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A change of mind includes situations where:
- you no longer wish to proceed
- you have found an alternative service
- your circumstances have changed
- you misunderstood your needs after agreement
This does not affect your rights under Australian Consumer Law.
4. Cancellations
Cancellation terms may vary depending on the nature of the service and will be communicated at the time of agreement.
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Unless otherwise agreed in writing:
- reasonable notice of cancellation is expected
- fees may still apply for work already completed or costs incurred
- refunds are assessed on a case-by-case basis
5. Non-Refundable Circumstances
Refunds will generally not be provided where:
- services have been delivered as agreed
- the issue arises from information provided by you that is incomplete or inaccurate
- delays or outcomes are outside ThriveGuild’s reasonable control
- the matter relates to external factors or third-party involvement
6. How to Request a Refund
To request a refund or raise a concern, please contact us in writing and include:
- your name and contact details
- a description of the service
- details of the issue
- any relevant correspondence
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Email: zack@thriveguildptyltd.com
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We aim to review and respond to refund requests within a reasonable timeframe.
7. Assessment and Resolution
Each request is assessed fairly and in line with:
- the agreed service terms
- work completed to date
- Australian Consumer Law obligations
Approved refunds (where applicable) will be issued using the original payment method or another agreed method.
8. No Limitation of Legal Rights
Nothing in this Refund Policy limits, excludes, or modifies any rights you may have under the Australian Consumer Law.
9. Changes to This Policy
ThriveGuild may update this Refund Policy from time to time. The most current version will be available on our website.
10. Contact
ThriveGuild Pty Ltd
Email: zack@thriveguildptyltd.com